Frequently Asked Questions

Orders are processed within 1-2 business days and typically arrive within 3-7 business days within the US, depending on your location and shipping method selected at checkout.

We currently ship within the United States. International shipping is coming soon — join our email list to be notified.

Wash with sulfate-free shampoo and conditioner, detangle gently from the ends up, and air dry or diffuse on low heat when possible. Full care instructions are included on every product page.

Our 100% human hair products can be toned, heat styled, and gently colored. We recommend a professional colorist for lightening or bleaching to preserve hair health.

Contact us within 2 hours of placing your order and we'll do our best to update or cancel it before it enters processing.

Check your spam folder first. If you still don't see it, reach out through our Contact page with your order number or the email used at checkout.

We accept all major credit and debit cards through our secure Stripe checkout.

Yes — all payments are processed directly by Stripe. We never see or store your full card details.

Unworn, unaltered hair in its original packaging can be returned within 14 days of delivery. See our Refund Policy page for full details.

Yes, we're happy to exchange for a different length, texture, or color within 14 days of delivery, subject to availability.

Visit our Track Order page and enter your order number and the email used at checkout, or use the tracking link sent in your shipping confirmation email.

Carrier scans can lag behind actual transit, especially over weekends. If it's been more than 5 business days with no movement, contact us and we'll look into it.